These are the terms for Ferry, the ones the app asks you to accept. Hark, the store and the rest of externalsoftware.com are covered by our general Terms of Service.
Version 1, November 8, 2026. These terms are an agreement between you and External Software LLC, a South Carolina company in Greenville, South Carolina (“we”, “us”). They cover Ferry, our other software, our store at externalsoftware.com/store and our website (together, the “Services”).
Please read them. Section 18 says that disputes are resolved by binding individual arbitration instead of in court, and that you give up the right to a jury trial and to take part in a class action, unless you opt out within 30 days as Section 18 explains.
You accept these terms when you click “I agree” in Ferry, create an account, buy a subscription or use the Services. If you do not agree, do not use the Services. You must be at least 18 years old. If you use the Services for a company or other organization, you confirm that you may accept these terms for it, and “you” includes it.
Our Privacy Policy explains what we collect and why.
We may change these terms. For an important change, we will tell you by email or in Ferry at least 14 days before it takes effect, and Ferry will ask you to accept the new version. If you do not accept it, you may stop using the Services and cancel your subscription. A change never applies to a dispute that arose before it was posted.
Signing in uses an External Software account tied to your email address. Keep access to that email secure: anyone who can read it can sign in as you. You are responsible for what happens under your account. An account is for one person; do not share it. Each subscription may be signed in on up to 5 computers at once.
Ferry and our other software are licensed, not sold. They are proprietary: we and our licensors own them, including their code, design and all copies, and keep all rights not expressly given to you. As long as you follow these terms, we give you a personal, limited, non-exclusive, non-transferable, revocable license to install and use Ferry on computers you own or control, for your personal use or your organization’s internal business use.
You may not, and may not let anyone else:
Ferry includes open-source components. Each is licensed under its own terms, listed with Ferry, and nothing here limits your rights under those licenses.
Ferry needs a paid subscription. A new account gets a free trial for the trial period shown at sign-up; one trial per person. When the trial ends, Ferry stops working until you subscribe.
The files and folders you browse, upload and download with Ferry, and their names (“your content”), belong to you or to whoever owns them, such as your organization. We claim no ownership of it.
Ferry runs on your computer and connects straight from it to the servers you choose. Your content goes between your computer and those servers; it is never sent to us. We do not look at it, we do not use it to train AI, and we do not sell it.
Our servers keep what we need to run your account and the Services: your account email, your sign-in, licensing and billing records, and crash reports and basic usage counts if you have them turned on. They never include your files, file names, server addresses, usernames or passwords. The Privacy Policy explains what we keep and why.
You confirm that you have the rights you need to your content and to use it with the Services.
If you send us ideas or feedback, we may use them freely, without paying you or owing you anything.
Ferry connects to servers that you name, and those servers and the files on them often belong to your employer, its customers or other people. You are solely responsible for having permission to do this.
SFTP and FTP over TLS (FTPS) encrypt the connection. Plain FTP does not: anyone on the network path can read the password and files it carries. Use plain FTP only where you accept that.
The first time Ferry connects to an SSH server, it shows the server’s key fingerprint and asks whether to trust it, and it warns you if a server’s key later changes. A changed key can mean the server was reinstalled, or that someone is intercepting the connection. Check the fingerprint with the server’s owner before you trust a key. You are responsible for the keys you choose to trust.
Ferry does what you ask it to do with files, on your computer and on servers. An upload or download replaces a file of the same name where it arrives. Deleting a file or folder, on your computer or on a server, removes it for good; Ferry has no recycle bin or undo. Check what you select before you transfer or delete it, and keep backups of anything you cannot afford to lose. A transfer that is stopped or fails part way can leave an incomplete file behind.
Do not use the Services to:
The servers you connect to are run by other companies, by your organization or by you, under their own terms and privacy policies. We are not responsible for them, for what they do with files you send them, or for changes to them that stop them working with Ferry.
Themes you add yourself, or get from someone else, are files you choose to use. We are not responsible for them.
Ferry keeps your saved sites, the server keys you trust, your settings and the passwords you save on your computer. Passwords are protected by your operating system’s secure storage where it is available. You are responsible for keeping your computer secure and for backing up what is on it. Uninstalling Ferry, a failed disk or a lost computer can lose your settings.
Ferry checks for updates and installs them, and some updates are needed to keep using the Services. We may add, change or remove features, and we may stop offering a Service. If we stop offering a paid feature before the end of a period you paid for, we will refund the unused part.
You may stop using the Services at any time, and you can ask us to close your account by emailing privacy@externalsoftware.com.
We may suspend or close your account, or stop providing the Services to you, if you break these terms, do not pay, misuse the Services, put us, other users or the Services at risk, or if the law requires it. Where it is reasonable, we will tell you first and give you a chance to fix the problem. If we close your account for any other reason, we will refund the unused part of any period you paid for.
When your license ends, you must stop using Ferry. Your content on your computer stays yours. Sections 4 (the restrictions), 6 to 9, 11, 12 and 14 to 22 continue to apply after these terms end.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT THE LAW ALLOWS, WE MAKE NO WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ACCURACY. WE DO NOT PROMISE THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, THAT EVERY TRANSFER WILL COMPLETE, THAT SERVERS OR OTHER THIRD-PARTY SOFTWARE WILL WORK OR BE FREE OF DEFECTS, OR THAT YOUR FILES OR DATA WILL NOT BE LOST. SOME PLACES DO NOT ALLOW THESE EXCLUSIONS, SO SOME MAY NOT APPLY TO YOU.
TO THE FULLEST EXTENT THE LAW ALLOWS:
These limits apply whatever the legal theory, and even if a remedy fails of its essential purpose. They do not limit liability that the law does not allow to be limited, such as for fraud, or for death or personal injury caused by negligence where that applies.
You will defend, indemnify and hold harmless External Software LLC and its owners, employees and agents from any claim, demand, loss, damage, fine, cost or expense (including reasonable lawyers’ fees) made by anyone else, arising from: your content; connecting to servers or moving files without the authorization you needed; your use of the Services in breach of these terms or of any law; or your violation of anyone’s rights. We will tell you about such a claim, may take part in its defense with our own lawyer at our own cost, and you may not settle it in a way that binds us without our written consent.
Talk to us first. Before starting a claim, either side must send the other a written notice describing it and what is wanted, and both must try in good faith to resolve it for 60 days. Send yours to legal@externalsoftware.com; ours goes to your account email.
Binding individual arbitration. If the dispute is not resolved, any dispute, claim or controversy between you and us relating to the Services or these terms (including whether this section applies) will be resolved by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (or, if you use the Services for a business, its Commercial Arbitration Rules), before a single arbitrator. The Federal Arbitration Act governs this section. The arbitration takes place by video or phone, or in the county where you live, or another place we both agree. For claims of $10,000 or less, you may choose to have it decided on written submissions only. Payment of fees follows the AAA’s rules; for consumer claims, we pay the fees the rules require businesses to pay.
Exceptions. Either side may bring an individual claim in small claims court if it qualifies. Either side may ask a court for an injunction to stop misuse of its intellectual property or unauthorized access to the Services.
No class actions and no jury. YOU AND WE MAY BRING CLAIMS AGAINST EACH OTHER ONLY INDIVIDUALLY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. YOU AND WE EACH GIVE UP THE RIGHT TO A JURY TRIAL. The arbitrator may award relief only to you individually, and only to the extent needed for your individual claim.
Mass filings. If 25 or more similar claims are brought against us, or by us, by or with the help of the same or coordinated lawyers or organizations, they will be handled in batches of up to 50 claims, one batch at a time, with one arbitrator per batch, and the AAA’s fees will be charged per batch. The statute of limitations is paused for claims waiting for their batch. Both sides agree to this to resolve claims efficiently.
Opting out. You may opt out of this arbitration agreement by emailing legal@externalsoftware.com from your account email within 30 days after you first accept these terms, saying that you opt out of arbitration. Opting out does not affect any other part of these terms.
If part of this section is not enforceable. If the class action waiver is found unenforceable for a claim, that claim (and only that claim) must be decided in court, not in arbitration, after the individual arbitrations finish. If any other part of this section is found unenforceable, the rest still applies.
South Carolina law and applicable US federal law govern these terms, without regard to conflict-of-law rules. Any claim not subject to arbitration must be brought in the state or federal courts located in Greenville County, South Carolina, and you and we agree to those courts’ jurisdiction. If you are a consumer living outside the United States, you keep any protection the mandatory laws of your country give you.
You may not use or export the Services in violation of US export control and sanctions laws, or if you are on a US government list of restricted parties or in a country under a comprehensive US embargo.
Ferry is “commercial computer software” and its documentation is “commercial computer software documentation”. Government users get only the rights these terms give everyone else.
These terms, the Privacy Policy and the refund policy are the whole agreement between you and us about the Services and replace any earlier ones. If a part of these terms is found unenforceable, the rest stays in effect. Not enforcing a part of these terms is not a waiver. You may not transfer these terms without our written consent; we may transfer them as part of a merger, acquisition or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. We may send you notices by email to your account email or in Ferry. Nothing in these terms creates a partnership, employment or agency between us.
External Software LLC, Greenville, South Carolina, United States. Email support@externalsoftware.com, or for legal notices legal@externalsoftware.com.