Support tickets, investigated by your AI
Let your AI do the level-2 digging
Triage connects Claude Desktop, Claude Code and other MCP apps to your ticketing system and, read-only, to your databases. Your AI looks into a ticket, checks the data behind it and drafts the diagnosis, so a person doesn't have to.
Early access: what works today
Triage is new. Version 1.0 has the account, the free trial and the subscription. The database and ticket connections arrive in upcoming versions, so Triage can't look into tickets yet. Everything below describes what Triage is being built to do. If you want to try it on real tickets, you may prefer to start your trial once the connections you need are out.
Your AI app, with eyes on the ticket and the data
Most of the work on a level-2 ticket is looking things up: reading the ticket, finding the customer's records, checking what the data says happened. Triage gives the AI app you already use a way to do that lookup itself. It runs a small MCP server (Model Context Protocol) on your computer that your AI app connects to, and that server reaches your ticketing system and your databases.
Your AI app reads the ticket, runs read-only queries to check the data behind it, and writes up a draft diagnosis for you to review.
How Triage works
- 1
Install it and sign in
Download Triage for Windows, macOS or Linux and sign in with your email. Your 7-day free trial starts, with no card needed.
- 2
Connect your database, read-only
Add a database with a read-only account. Triage ships with no database drivers; it downloads the one your database needs when you add it.
- 3
Connect your ticketing system
Planned connectors: Jira, Zendesk, Linear, GitHub Issues and ServiceNow.
- 4
Ask your AI to look into a ticket
Connect Claude Desktop, Claude Code or another MCP client to Triage's local server. Your AI reads the ticket, checks the data behind it and drafts the diagnosis.
Steps 2 to 4 arrive in upcoming versions. Version 1.0 covers step 1.
Read-only, and built to stay that way
- ● Read-only is enforced twice. You give Triage a read-only (SELECT-only) database account, and Triage itself refuses anything that isn't a single read statement.
- ● Every query has limits. Each one runs with a timeout and a row limit.
- ● Credentials stay on your computer. They're kept in your operating system's secure storage, and the MCP server runs on your computer too.
- ● Ticket text is treated as untrusted. Anyone can write a ticket, so Triage doesn't treat what's in one as instructions.
AI diagnoses can be wrong, so check a draft before you act on it or send it. Connect only systems you're authorized to connect; see the Triage terms.
One plan, with a free week to start
Triage
$19/month
after a 7-day free trial
- ✓ 7-day free trial, no card: download and sign in with your email
- ✓ Use it on up to 5 computers
- ✓ Cancel any time
Bought at the External Software store. See the Triage terms and refund policy.
Get in early
Triage is in early access. Try it free for 7 days, then $19/month for up to 5 computers.
Frequently asked questions
What does Triage do? +
Triage connects your AI app (Claude Desktop, Claude Code or another MCP client) to your ticketing system and, read-only, to your databases. Your AI app can then look into a support ticket, check the data behind it and draft the diagnosis, so the level-2 digging doesn't need a person. It works through a local MCP server that runs on your computer.
Can I use it today? +
Triage is in early access. Version 1.0 has the account, the free trial and the subscription. Database and ticket connections arrive in upcoming versions, so it can't look into tickets yet.
Which ticketing systems will it connect to? +
Jira, Zendesk, Linear, GitHub Issues and ServiceNow are the planned connectors. None of them is available yet.
Can Triage change data in my database? +
It is built not to. Read-only is enforced twice: you give Triage a read-only database account, and Triage itself refuses anything that isn't a single read statement. Every query also has a timeout and a row limit.
Where are my passwords and keys kept? +
On your computer, in your operating system's secure storage. Triage runs on your computer and reads your systems from there.
Which database drivers does it include? +
None. Like DataGrip, Triage downloads the driver for your database on demand, when you add the connection.
How much does Triage cost? +
A 7-day free trial with no card (download Triage and sign in with your email), then $19/month for up to 5 computers. Cancel any time.